What is difference between a multi-channel and omni-channel customer experience ?

Multi-channel strategy allows customers to use the channel of their choice. ¬†Multichannel is an operational view. Omni-channel, however,¬† is all about customer experience, orchestrating the customer experience across all channels so that it is seamless, integrated and consistent. Omni-channel includes the addition of social and mobile channels and anticipates that customers may start in one […]

10 best practices for successful project management

The right mix of planning, monitoring, and controlling can make the difference in completing a project on time, on budget, and with high quality results. These guidelines will help you ‘plan the work and work the plan.’ Given the high rate of project failures, you might think that companies would be happy to just have […]

Pallet Management in SAP retail

I just want to know if you have some ideas related to a pallet management


We manage  articles : article  type   “FRIP”  (perishables)  and for this article type,   we have  suppliers/stores orders        suppliers/stores deliveries     goods receipts from suppliers/ goods issues for stores           bills for stores / invoices control for suppliers.


I have to find a way to manage pallets as transport help equipment (not linked to any articles) and I don’t know  exactly which article type  I have to used




There will be  around 15 articles “palets”  (= reference palets)


The goal  is to track    reference  pallets   from suppliers to platforms   and from     platforms to stores :  So to know how many  reference pallets  are received on platform ( with a good receipt from a supplier to a platform) and        how many  reference pallets  are send  from a platform to a store ( with a good issue from a platform to a store)


The  value of these reference palets   is  0 :   So, there is no bill   / no invoice control  for these articles .   There  is also no order for these reference pallets .  In first approach, there will  only   good receipts or  good issues  (maybe claims to adjust quantities) for these reference pallets     articles.