New Blog Series: CAR Tip in a Minute

We know our partner community is itching to demonstrate amazing things with SAP Customer Activity Repository powered by SAP HANA. To accelerate your critical path to success, we’ve tapped directly into the development team behind the product in order to introduce this new blog series.


With the CAR Tip in a Minute, you can expect fast, simple, and easy-to-implement technical tips and tricks straight from the development team themselves! Our team of experts will be steadily streaming their best practices on a wide variety of subjects, from the back-end views all the way to front-end implementation. You’ll also become more familiar with product documentation, technical tidbits, and videos you probably never knew existed!


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Don’t want to wait for your hot topic to show up?  Send us an email and let us know what you’re curious about!


Stay tuned for the next CAR Tip in a Minute, coming soon on the CAR Partner Development Center powered by the SAP Community Network.

What is difference between a multi-channel and omni-channel customer experience ?

Multi-channel strategy allows customers to use the channel of their choice. ¬†Multichannel is an operational view. Omni-channel, however,¬† is all about customer experience, orchestrating the customer experience across all channels so that it is seamless, integrated and consistent. Omni-channel includes the addition of social and mobile channels and anticipates that customers may start in one […]

Pallet Management in SAP retail

I just want to know if you have some ideas related to a pallet management

 

We manage  articles : article  type   “FRIP”  (perishables)  and for this article type,   we have  suppliers/stores orders        suppliers/stores deliveries     goods receipts from suppliers/ goods issues for stores           bills for stores / invoices control for suppliers.

 

I have to find a way to manage pallets as transport help equipment (not linked to any articles) and I don’t know  exactly which article type  I have to used

 

Summary:

 

There will be  around 15 articles “palets”  (= reference palets)

 

The goal  is to track    reference  pallets   from suppliers to platforms   and from     platforms to stores :  So to know how many  reference pallets  are received on platform ( with a good receipt from a supplier to a platform) and        how many  reference pallets  are send  from a platform to a store ( with a good issue from a platform to a store)

 

The  value of these reference palets   is  0 :   So, there is no bill   / no invoice control  for these articles .   There  is also no order for these reference pallets .  In first approach, there will  only   good receipts or  good issues  (maybe claims to adjust quantities) for these reference pallets     articles.



Mobile Consumer Application

This example shows how a consumer facing mobile application on top of data from the SAP Customer Activity Repository could help to attract the consumer to use the application frequently while increasing the comfort for the user and increase the sales.

 

The trial specific showcase is a SAP UI5 example how customers or partners could leverage SAP Customer Activity Repository services integrate valuable input into a customer specific consumer app. It is a CAR trial specific implementation geared to showcase the potential using ODATA services build on standard CAR Virtual Data models to:

  • retrieve a sales history
  • to support product recommendations based on the customers buying history
  • to do an article lookup in the customers buying history for a return scenario

 

STORY

 

  • A consumer has downloaded  the mobile application from his retailer ‘North Eastern Grocery’
  • He/She collect virtual stamps for every purchase that exceeds 100 USD. After 10 such stamps he/she collects a voucher for the next purchase. The SAP Customer Activity Repository is actually queried for all transactions exceeding >= 100 USD after the last voucher issue date
  • The shown promotion items actually could be proposed by a combination of SAP Customer Activity Repository, and Hybris Marketing and Customer Segmentation with usage in the product recommendation engine.
  • The second screen shows a simple QR code the consumer can use at the register to identify himself. By this the need to carry loyalty cards is obsolete and by identifying himself he automatically participates in the loyalty program but also participates in a simplified return process showcased in the final screen of the sample application
  • Simply search for an article and the last purchase receipts will show as a proof for being able to return an article. By this the need to keep and file the paper receipt is obsolete.

 

Explore the Mobile Consumer Application

 

The use clicks on the Tile named Mobile Consumer App from the Launchpad.

Fiori_Launchpad_Mobile_App.JPG

 

The consumer optimizes his process by collecting virtual stamps for every purchase. In the example a purchase of 50 USD reflects 20 Points. As soon the user has reached 100 Points he can use a voucher of 25 USD for the next purchase. To do so he can easily identify himself via an OR code. In case he wants to return a product, he can search and see all his purchased article.

Loyalty1.jpg

 

This app is a responsive app and can adjust according to the device is running on, below you see how the app adapts accordingly.

 

screen_size.JPG

 

Further at the cash counter you would like to earn points on the purchase you have made, to do so the user would click on the "QR Code" and simply scan the same at the cash counter. This would allow to reflect the points earned immediately on to the initial loyalty bar.

 

QR_Code.JPG

 

Additionally if the user wishes to return a particular article and cannot find the invoice for the same, he has got a chance now by simply clicking on "Return Articles" and search for the article and show at the cash counter.

 

Responsive Table.JPG