What is difference between a multi-channel and omni-channel customer experience ?

Multi-channel strategy allows customers to use the channel of their choice.  Multichannel is an operational view. Omni-channel, however,  is all about customer experience, orchestrating the customer experience across all channels so that it is seamless, integrated and consistent. Omni-channel includes the addition of social and mobile channels and anticipates that customers may start in one […]

10 best practices for successful project management

The right mix of planning, monitoring, and controlling can make the difference in completing a project on time, on budget, and with high quality results. These guidelines will help you ‘plan the work and work the plan.’ Given the high rate of project failures, you might think that companies would be happy to just have […]

SAP GRC Upgrade to Access Control 10.1

Please join Cyan360 for a complimentary webinar “SAP GRC Upgrade to Access Control 10.1” on Thursday, December 10 at 2 p.m. EST. Why Should You Attend? We will be sharing valuable lessons learned for companies planning to upgrade to the latest version of GRC Access Control 10.1 from older GRC Access Control installations. Why is […]


Interactive Marketing means engaging each customer and prospect in a cross-channel dialogue that builds upon his or her past and current behavior. The essential technology characteristics to enable your transition to Interactive Marketing are: Customer awareness Centralized decisioning Cross-channel execution Integrated marketing operations IT ALL STARTS WITH LISTENING: CUSTOMER AWARENESS Active listening is the ability […]

New Blog Series: CAR Tip in a Minute

We know our partner community is itching to demonstrate amazing things with SAP Customer Activity Repository powered by SAP HANA. To accelerate your critical path to success, we’ve tapped directly into the development team behind the product in order to introduce this new blog series.

With the CAR Tip in a Minute, you can expect fast, simple, and easy-to-implement technical tips and tricks straight from the development team themselves! Our team of experts will be steadily streaming their best practices on a wide variety of subjects, from the back-end views all the way to front-end implementation. You’ll also become more familiar with product documentation, technical tidbits, and videos you probably never knew existed!

Have Your Say

Don’t want to wait for your hot topic to show up?  Send us an email and let us know what you’re curious about!

Stay tuned for the next CAR Tip in a Minute, coming soon on the CAR Partner Development Center powered by the SAP Community Network.